Shipping policy
🌍 Local Fulfillment, Global Reach
We partner with top-tier logistics providers around the world to produce and ship your product from the closest available location.
🇺🇸 United States
Your product is made and shipped from regional facilities across key states — ensuring fast delivery coast to coast.
🇪🇺 Europe
Orders within the EU are fulfilled locally — no customs fees, no delays.
🇬🇧 United Kingdom
Yes, we also fulfill orders directly from within the UK for smoother, quicker shipping.
🇨🇦 Canada
Canadian orders are shipped from our North American hub — keeping things local and efficient.
🌎 International
We ship from the nearest available facility — whether it's in the US, Europe, Mexico, or Japan — to get your product to you as quickly and efficiently as possible.
✈️ No matter where you're located, we've got you covered.
Faster shipping, lower emissions, and smarter logistics.
Your product doesn't cross oceans unless you do.
⏱ Processing Time
We process orders within 1–2 business days. As soon as your product ships, you’ll receive a tracking number via email.
📅 Estimated Delivery Times (after processing):
USA: 3–4 business days
Europe: 3–4 business days
International: 3–5 business days
Shipping FAQ
📦 Will I get tracking information?
Yes! Every shipment comes with tracking. You’ll receive an email confirmation with a tracking link 1–4 business days after placing your order.
🏠 Entered the wrong shipping address?
If your order hasn’t been fulfilled yet, we might be able to update the address.
Email us at info@kikillopieces.com with your Order # and the correct address as soon as possible.
Please note: If your product has already shipped, we can’t change the address and are not responsible for incorrect deliveries.
😕 There’s an issue with my order
We’re sorry to hear that! If something’s wrong with your product, reach out to us at info@kikillopieces.com — we’ll do our best to make it right.
📬 My order says “delivered,” but I didn’t get anything
Sometimes packages are marked as delivered slightly before they’re actually dropped off.
Please wait 48 hours and check with neighbors or your local post office.
If it still hasn’t shown up, contact the carrier (like USPS or DHL) to file a missing package claim.
If they confirm an error in writing, forward the documentation to us — we’ll help however we can.
Note: We can’t file claims on your behalf.
🕵️♂️ I think my package was stolen
We know how frustrating that can be. Unfortunately, we’re not liable for stolen packages once they’re marked as delivered — unless you purchased Shipping Protection during checkout.
We can only offer replacements or refunds for:
• Orders lost in transit (not marked as delivered within 7+ days after the estimated arrival)
• Orders returned to sender