FAQ

What's Kikillo?

I'm an independent artist dropping some clothes. You can find me on Instagram as @kikillokikillo :)

Shipping info

We use secure and fast tracked shipping all over the world.

We're shipping from United States and Europe, that's because our products are stored in different warehouses.

Normally orders arrive within 2, 5 or 7 business days, depending on your location (it definitely could take longer on Christmas Holidays, or during these COVID-19 days for example)

You will receive an email with a tracking link once the order is shipped!

You're absolutely free to contact us to review the status of your order :)

Refunds

If you receive a defective product or the wrong size for your order, you will receive the correct one/be refunded :)

If the package is lost in transit you will be refunded or we will send you the same item depending on the stock available.

Returns

All sales are final, but if there is an issue or concern with a product, please contact us.

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange, but we're sure you will not need to return anything ;)

 

Contact

Email us at info@kikillopieces.com